INGLEWOOD
8 Hospital Street, Inglewood 3517
PH 0354383308 Fax 0354383513
Opening hours:
Monday to Friday 9.00am to 4.00pm
Melbourne Pathology
hours: Wednesday 9.00am to 12.00pm
PATIENT INFORMATION SHEET
Our Mission Statement - Caring for your Health
Marong Medical Practice – Inglewood aims
to improve access to reliable and professional health care for individuals,
families and the community we service. We want to offer coordinated care,
in a compassionate atmosphere, while encouraging patients to partner in their
care, through education and lifestyle modifications.
The
team at Marong Medical Practice - Inglewood
We
have an experienced range of General Practitioners including a Division one
nurse who provide a wide range of clinical care and support. We take pride in
offering the highest standard of customer service and patient care. Our General
Practitioners include:
Dr Hadi Rafi - special interests include:
General Practice and emergencies.
Dr Aisha
Neelam -special interests include:
Women’s Health, Sexual
Health and Mental Health issues.
Dr Jayant
Banerji- special interest include:
Qualifications
specialising in Diabetes.
Dr Nusrat Parveen- special interest include:
Women’s health, sexual Health and
mental Health issues.
Management
of your Personal Health Information & Your Privacy
All
doctors at the practice use the computerised Medical Records to record
information, order tests, provide prescriptions and file Specialists reports.
Our computers are password protected, and backed up daily. All information
recorded at the practice is confidential. We follow the Australian Federal
Privacy Laws and Standards for the private health sector. The provision of
quality health care requires a doctor-patient relationship of trust and
confidentiality. A copy of our privacy policy is available on request.
Appointments
Appointments
can be made by calling 03 5438 3308 between
9am – 4pm Monday to Friday. Please make a separate appointment for each person
that requires a consultation, even if you are seeing the same doctor.
If
you have a number of things to discuss or require more time with the doctor
please ask for a long appointment.
Our practice has on the
day (walk-in) appointments but these appointments are limited per day please
speak to our receptionist when you arrive at the practice.
Emergency
and Urgent appointments are given priority and appointments are available if
you are ill or injured on the day. Our nurses will speak with you about your
needs and organise a suitable appointment.
If
you or a family member requires an interpreter service we can organise this for
you. Please make us aware when booking your appointment. For further
information please see Interpreter Service section below
After hours care
In an EMERGENCY
call 000. Should you require medical
care after hours please contact Inglewood
District Health Services on 03 5431 7000 You
can call GP Helpline 1800 022 222 or
Nurse On Call 1300 606 024 may also
be of assistance or alternatively call Bendigo Health on 54546000
Home
Visits & Fees
Home
Visits are available for regular patients whom the Doctor has deemed their
condition prevents them attending the surgery. There will be a $50 out of pocket expense or at the
doctors descretion.
(The
practice has decided that travel must be within a reasonable distance of the
City of Greater Bendigo)
Reminder System
It is important for you to keep our records of your current
address and details updated at all times, therefore the staff may query you in
relation to your data. We are committed to preventative care and may send a
reminder notice via mail offering you an appointment in relation to
preventative healthcare. If you do not want to receive a reminder letter please
notify reception staff so that we can take you off the reminder list.
Recalls
Our practice has a recall
system in place and our doctors participate in National and State registered
programmes eg Pap smear and breast screen registers. If you would prefer to opt
out of these registries please advise your doctor.
Receiving Results
It is the policy of this
practice to have all patients return for a consultation for their results; however a nurse may give Pap smear results to patients over
the phone. Only under special circumstances and if this is organised by the
Doctor during your initial consultation can the doctor be contacted and give
results.
Phone Calls (receiving and returning)
Should
you wish to speak with your doctor you may leave a message with reception and
your doctor will return your call when possible. If the call is regarding a
medical condition, it may be more appropriate to make an appointment to see a
doctor. If it is important and the Doctor is not available, the nurse will
assist where possible.
Fees
and billing arrangements
Medical
services at Marong Medical Practice offer bulk billing for:
All
Children under the age of 16 years, and if you hold a current Medicare Card
with a:
1.
Pensioner Card
2.
Health Care Card
3.
Commonwealth Seniors Health Card
4.
DVA card holders
Please
ensure that you bring all your cards with you and advise us of any changes. All
other patients will be charged standard fees. Common fees are listed below
along with the Medicare rebate and what the out of pocket expense is. Our staff
will offer to process your Medicare rebate at the time of payment so you will
receive your rebate automatically into your nominated bank account immediately.
You will need to register your nominated bank account with Medicare directly.
Please ask our staff if you need any assistance with this or if you require
further information.
Standard
Fees Charges as listed below:
Items Service
Fee Medicare Rebate Gap
Short
Consultation $30.00 $16.95
$13.05
Standard
Consultation $60.00 $37.05 $22.95
Long
Consultation $95.00 $71.70 $23.70
1
hour Consultation $125.00 $105.55 $19.45
Health
Assessment –long, MHCP, GPMP, TCA & return appointments for results – Bulk
Billed.
Patient
Rights
We
recognise that patients have certain rights and we will endeavour to support
these rights. If you are unhappy with any aspect of the services we provide to
you or if you feel your rights are not supported, we would appreciate your
comments. Further information regarding your rights are located in our Patient
Rights Policy, which is available at reception.
Providing
Patient Feedback & Complaints
At
Marong Medical Practice – Inglewood it is important to
ensure that we continually improve the way we deliver our services. To do this
well we ask that you feel free to provide feedback. We have a suggestion box on
the table in the waiting room for your use. If you want to see your feedback in
action please ask reception to provide our public version of our continuous
improvement plan. If you are unhappy about a health service provided to you or
a family member, please always try speaking with your treating doctor as a
matter of priority. However, for further advice regarding health service
related complaints please contact the Victorian Health Services Commissioner.
Health Services Commissioner or write to:
Health
Services Commissioner
Complaints and Information Level
26
Telephone: 1300 582 113 570
Bourke Street
Fax No.: (61 3) 9032 3111 Melbourne,
3000
E-mail: [email protected] Victoria,
Australia
Interpreter
Services
Patients
are encouraged to use the free Translating and Interpreting Service. This free
service is available 24 hours a day via telephone on 131 450. Further
information about this is available at:-
http://www.immi.gov.au/living-in-australia/help-with
english/help_with_translating/translation_help.htm
Another free interpreting service is available for
patients who are deaf and use Australian sign language (AUSLAN). Their contact
details are: 1800 246 945 or website www.nabs.org.au